As we navigate these unprecedented conditions related to the Coronavirus/COVID-19 pandemic, the health and safety of our AWID teammates, customers, and industry partners remains our top priority.
We are working to continue supporting our partners and customers during this unprecedented disruption of business operations. Below are some answers to our preparedness as we push forward with operations to support essential security infrastructure.
Technical Support:
- The AWID Support team continues to be available during our regular support hours. Or you can always email us at This email address is being protected from spambots. You need JavaScript enabled to view it.
- We have provisions in place to support you in the field, assist in product selection or to discuss options for deployment.
Sales Support:
- We are following the CDC’s guidelines and restricting unnecessary travel for our Sales Team members.
- We encourage you to call or email This email address is being protected from spambots. You need JavaScript enabled to view it. to place orders or to answer any questions you may have.
Production and Shipping:
- Our Team will continue to ship as quickly as possible to help meet your product needs.
- We’re working diligently to meet promised ship dates. We do not expect there to be any disruption to our supply chain however, we will notify you immediately if there is any change.
- If you have any questions, please email your order inquiries to This email address is being protected from spambots. You need JavaScript enabled to view it.
AWID will continue to actively monitor and operate in accordance with the guidelines and precautions provided by the Centers for Disease Control and Prevention (CDC) and with local and national agencies.